Privacy Policy

Introduction is committed to the high standards of customer personal data care. By using our website you are accepting and consenting to the practices described in this privacy notice.

Know your Privacy Rights

  • GDPR requires us to tell you about your rights and our obligations regarding the processing and control of your personal data.
  • We request that you read the information provided at

How we collection & use of your private information.

  • E-Commerce:

  • When creating an account or placing an order with us, we collect personal data to enable us to process your order.
  • The legal basis for this is that we have a contractual obligation with you. The information processed includes
  • Name, Address, Contact Details, Payment Details and IP Address.
  • This information needs to be taken to enable us to do the following:
    • Verify your identity for security purposes.
    • Sell products to you and dispatch them using courier services.
    • Provide you with notification emails to keep you updated about your order.
    • You will not receive any unsolicited marketing emails, letters or calls. Any communication via telephone, email or letter will be in regard to a specific order.
    • Any communication using any of the aforementioned methods, for any other reasons, will be in response to your specific permission.
    • We use an online ordering system and at the point of payment you are transferred to our secure payment portal, maintained PayPal.
    • The PayPal page may carry our logo, however, this page is not controlled by us. Payment details are taken by the secure payment portal and we never see nor store your card information on our server.
  • The Forum:

  • When creating a Forum account or we collect personal data to enable us to process your application.
  • The information processed includes Name, email address, IP Address.
  • This information needs to be taken to enable us to do the following:
    • Verify your identity for security purposes.
    • Provide ‘lost password recovery
    • Provide ‘lost username profile

We do not sell or provide your personal information to any third parties.

  • Only in the event that a legally supported request by legal authorities with proper authorisation such as a search warrant or court order will any information be released.

Use of Cookies

  • We use cookies on our website.
  • This is for the purpose of monitoring website performance and improving the experience for our users.
  • We will ask you to consent to our use of cookies when you first visit our website.
  • Various browsers allow you to deny the use of cookies and/ or to delete cookies. These methods of denying and deleting cookies may vary depending on your choice of browser and/ or its version.
  • The following browser links should provide you with current browser specific information on blocking and deleting cookies:
    • (Chrome);
    • (Firefox);
    • (Opera);
    • (Internet Explorer);
    • (Safari); and
    • (Edge).
  • Please be aware that blocking all cookies will have a negative impact upon the usability of many websites.
  • If you block cookies, you will not be able to use many of the features on our website.

Sending a message to our support team

  • The information contained in or relating to any communication that you send to us (“correspondence data“), may require processing
  • The ‘correspondence data’ might include:
    • The communication content
    • The metadata associated with the communication.
  • Our website will generate metadata associated with communications made using the site’s contact forms.
  • The correspondence data could be processed for the purposes of communicating with you and record-keeping.
  • The legal basis for this processing is a legitimate need:
    • The proper website administration
    • Communications with users.

International transfers of your personal data

  • The hosting facilities for our website are situated in the Republic of Ireland.
  • The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries.
  • Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the European Commission’s website.

You have a right to review and delete data we hold

  • GDPR legislation gives you the right to request a copy of the data we hold about you and also for us to delete all of your personal data.
  • We will accede to this request AFTER first taking steps to establish that the identity of the individual making the request, making sure that they are entitled to receive that information.
  • We will only give personal details to the E-commerce account holder or Forum account holder and after we have confirmed their identity. This is very important to make sure that all personal information is safeguarded. If you wish to make such a request then please contact us via email.

Child access to this site; UNDER 18 Years or age.

  • If you are under 18, you may use our website only with WRITTEN consent from a parent or guardian.
  • This written permission is renewable on a quarterly basis

Privacy policy changes

This privacy policy is subject to change, as circumstances dictate. Please visit this policy regularly to check for any changes.

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