Returns

We endeavor to keep our customers happy.

  • We will check all items before they are sent –
    • Unless the item is sent directly from the supplier (in this instance the customer will have been informed).
  • If you do discover a problem with your order then please contact us in writing.
  • This should be done no later than seven (7) working days of receipt.
  • We will try to resolve any issue as soon as we hear from you.
  • Please do not send something back without contacting us first.
  • We comply with the (Distance Selling) 2000 regulations, customers have the right to cancel their order and receive a refund on return of the goods.
  • The time frame for this is 7 working days after the day of receipt.
  • The goods must be returned in the condition they were dispatched ie seals intact and undamaged.
  • Items are sent back at your expense and risk – Please make sure that:
    • Postal insurance is taken out to cover any loss
    • Items MUST be packed in a box (jiffy bags or brown paper are not sufficient).
  • Items received by us, damaged through poor packing or that are lost in transit are not our responsibility

If items are damaged or lost:

  • If items are received by the customer in a damaged condition, then a claim will be made by us again the courier/ or postal service.
  • We will offer a choice to the customer of:
    • A full refund
    • To resend the item
    • Swop for another item –

as dictated by the customer’s choice.